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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erika Hilde

Erika Hilde

March 26, 2026

5  out of  5
rating by Erika Hilde
"Marcus and Matt are amazing at what they do, great communication and truly helps understand each part of insurance they provide! Puts me at ease knowing they are taking care of me and my family!"
We responded:
"We are grateful for your 5-star review, Erika! Thanks for taking a moment to share your positive rating of State Farm Agent Marcus Steien’s Team here in Karlstad . "
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Alaura Sjogren

March 19, 2026

5  out of  5
rating by Alaura Sjogren
"I have received the best care and service here! They are always there- only a call, text or email away."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Marcus Steien’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Bep TwoFourSeven (bep247)

March 17, 2026

5  out of  5
rating by Bep TwoFourSeven (bep247)
"They are very professional and helpful. The pricing is really reasonable. The speed and readiness of answering questions and helping solving problems is beyond what most offer to do."
We responded:
"We are grateful for your 5-star review, Bep! Thanks for taking a moment to share your positive rating of State Farm Agent Marcus Steien’s Team here in Karlstad . "
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Josiah Larson

March 6, 2026

5  out of  5
rating by Josiah Larson
"Matt is the best agent. Clear communication, decent prices, and great with following up when anything needs to be updated. I would recommend to anyone that needs insurance on anything."
We responded:
"Josiah, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Marcus Steien’s Team!"
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Philip Grandstand

February 17, 2026

5  out of  5
rating by Philip Grandstand
"Timely responses and claims. Great advice and explainations of coverages and insurance products."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Alicia Spilde

February 13, 2026

5  out of  5
rating by Alicia Spilde
"I'm really happy with the customer service I've received from State Farm. Getting a quote for vehicle insurance was easy. Communication is great, too. They are dependable and trustworthy. I'm so glad they are in Karlstad! Thank you!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Marcus Steien’s Team. "
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Jeremiah Fragale

January 16, 2026

5  out of  5
rating by Jeremiah Fragale
"I was searching for insurance, found matthew, we went over my personal vehicle insurance policies. Saved me enough that I transferred all my homeowner's policy, rental policy, business policy, as well as my business vehicle. Very knowledgeable, easy to work with, all around ten out of ten."
We responded:
"Thank you, Jeremiah, for sharing your experience with Matthew. It's great to hear that he was able to assist you with your personal and business insurance needs. We appreciate your trust in us and look forward to continuing to support you. "
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Krista Pietruszewski

December 9, 2025

5  out of  5
rating by Krista Pietruszewski
"State Farm of Karlstad has a great staff; friendly and welcoming. They all care about their customers, communities, and families."
We responded:
"Thank you, Krista, for your kind words about our team in Karlstad. We're glad to hear that you felt welcomed and appreciated our commitment to our customers and community. Your feedback means a lot to us."
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John Bowman

December 3, 2025

5  out of  5
rating by John Bowman
"Great people. Great place to do your insurance business with. Highly recommend"
We responded:
"Thank you, John, for your kind words! We appreciate the feedback. "
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John Fetterhoff

November 13, 2025

5  out of  5
rating by John Fetterhoff
"The people who work here are good Godly people, who care deeply for each individual person who walks through the door and the community as a whole. I cannot recommend them enough."
We responded:
"Thank you, John, for your kind words and recommendation. We're grateful for your support and are committed to serving you and the community with care. Have a great day!"
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Nancy Johnson

October 22, 2025

5  out of  5
rating by Nancy Johnson
"Very good experience with Matt. We reviewed our coverage which our previous agent did not do unless we initiated. Opportunities to reduce our premiums and enhance our coverage were discussed. Truly a refreshing experience when dealing with insurance coverage."
We responded:
"Thank you for taking the time to leave us a review Nancy! We are always looking to provide the best service. Thanks again Nancy! "
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Matthew Casper

October 22, 2025

5  out of  5
rating by Matthew Casper
"Everything from initial policy setup to helping us work through an accident claim was easy and all staff was very pleasant. They make each phone call personal and remember things from prior calls letting you know they care about you and not just your business. I'd highly recommend this agency to anyone looking for insurance."
We responded:
"We really appreciate your thoughtful review, Matt! We are a family run office and always want to provide excellent service. Thanks again Matt! "
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Tami Russell

October 16, 2025

5  out of  5
rating by Tami Russell
"Matthew was very kind and knowledgeable. He answered all my questions and helped me find the best options for us. Thank you Matthew!"
We responded:
"Thank you, Tami, for your kind words about Matthew. We're glad he could assist you in finding the best options. Your feedback is greatly appreciated."
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Chad Lizakowski

August 27, 2025

5  out of  5
rating by Chad Lizakowski
"Marcus Stein agency has been wonderful! Easy smooth transition from my old carrier with the help from my new agent Garret Barclay who guided me through the process True professionals. Thank you!"
We responded:
"Thank you, Chad, for your kind words! We're glad to hear that Garret made your transition smooth and easy. We appreciate your trust in us."
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Roxie Lorenson

August 25, 2025

5  out of  5
rating by Roxie Lorenson
"We've had a great friendly time with Matt and Marcus Steien. They listen to what your needs are."
We responded:
"Thank you, Roxie, for your kind words and for taking the time to share your experience. We're glad to hear that we were attentive to your needs. We look forward to continuing to serve you."
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Nate

August 21, 2025

5  out of  5
rating by Nate
"Genuine people! They answer the phone when you call. They are very patient to answer questions and are very helpful to get the coverage to work for your needs."
We responded:
"We appreciate you, Nate! Building long-term relationships with our customers is what it’s all about, and we’re so happy to have you as part of our insurance family! "
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Karen Reitan

July 29, 2025

5  out of  5
rating by Karen Reitan
"Everyone on the team truely cares about their clients. They are very helpful, caring, honest and easy to work with. Filing a claim with them could not be easier, and they always get back to you quickly if you have any questions."
We responded:
"Your review really warmed our hearts, Karen! Thank you so much for taking the time to write it. We certainly appreciate you and your patronage. "
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Aaron Russell

July 28, 2025

5  out of  5
rating by Aaron Russell
"The people and service at State Farm are excellent I would recommend to anyone looking for any insurance needs."
We responded:
"Thank you, Aaron, for your fantastic feedback! We're glad to hear that you found our team and services excellent. Your recommendation means a lot to us. "
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Peter Durand

June 23, 2025

5  out of  5
rating by Peter Durand
"I couldn't be more pleased with the service I have received from this State Farm agency over the past couple of years! From the beginning, anytime I've had a question or needed to make a change to a policy, one of their customer service rep's, Toni, has been a quick email away and always follows up promptly. If you're looking for an insurance agency that truly cares about its customers, I highly recommend giving Marcus and his team a call!"
We responded:
"Thank you, Peter, for sharing your experience with us! We're glad to hear that Toni and the team have been able to assist you promptly and effectively. Your recommendation means a lot to us."
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Marissa Steien Stoner

May 29, 2025

5  out of  5
rating by Marissa Steien Stoner
"Excellent service, communication and leadership! I highly recommend using Marcus Steien and his team for your insurance needs!"
We responded:
"Thank you, Marissa, for your kind words and recommendation! We're grateful for your support and are here to assist with any of your insurance needs. Have a great day!"
Profile photo of Lyndsey Larson

Lyndsey Larson

May 29, 2025

5  out of  5
rating by Lyndsey Larson
"A great office of people to work with. It isn't about pushing a policy on you, everyone truly cares about you, your situation, and your life! Contact them today to learn more about the policies they offer. Marcus, Matthew, and the team will be happy to guide you to the best solution!"
We responded:
"Thank you, Lyndsey, for your kind words and for recognizing our team's dedication to our clients. We're glad to hear that you felt genuinely cared for and supported. If you ever have any questions or need further assistance, don't hesitate to reach out. We are always standing by ready to help! "
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Brian Wikstrom

May 22, 2025

5  out of  5
rating by Brian Wikstrom
"Excellent service with very friendly people!!!!"
We responded:
"Thank you for the 5 star review, Brian! We really appreciate you taking the time to share your wonderful experience. We strive for excellent service each and every single day and love doing it with a smile. "
Profile photo of Samantha & Andrew Alme

Samantha & Andrew Alme

May 1, 2025

5  out of  5
rating by Samantha & Andrew Alme
"We've had the pleasure of working with Steien State Farm for our insurance needs. The agents are incredibly professional, knowledgeable, friendly, and personable. We had a great experience working closely with Matthew to switch our vehicles & home owner's insurance over to State Farm. They truly take your individual needs/wants/goals into consideration and help form a plan to meet those goals. We are extremely fortunate to have such amazing people in our small towns, helping our communities. We enthusiastically recommend Steien State Farm for whatever your insurance needs may be!"
We responded:
"Samantha & Andrew, Thank you for taking the time to leave such an awesome review. We love hearing feedback like this! We love our small town community and always set forth to treat everyone like family. Again, thank you for the great feedback. "
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Amelia Gibbs

April 23, 2025

5  out of  5
rating by Amelia Gibbs
"Our experience with State Farm has been outstanding! Excellent customer service, always a timely response and so polite! You can’t find better rates anywhere! Look no further than the Steien Agency because they will take care of your whole family!"
We responded:
"We really appreciate your thoughtful review, Amelia! We are a family run office and have very high standards of excellence. "
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Matt Fuka

April 23, 2025

5  out of  5
rating by Matt Fuka
"Great prompt service. Kind people and good to work with. Pleasant to work with other Christians"
We responded:
"Matt, thank you for taking the time to leave such a great review! We’re lucky to have customers like you and are always here whenever you need us!"